We want every customer to feel supported and confident using our products and services. If something isn’t working as expected, we’re here to help. Most issues are simple to resolve once we understand what’s going on, and our team is always ready to step in and get things back on track.
This page explains, in plain language, how our support and refund process works. The goal is to make everything clear, fair, and predictable so you always know what to expect.
Our Commitment
The product or service you purchased will function as described.
If something isn’t working correctly, we’ll do our best to fix it quickly.
If we can’t resolve the problem and your purchase qualifies for a refund, we’ll handle it promptly and without hassle.
While we ensure proper functionality, we cannot guarantee specific outcomes such as traffic, sales, or earnings.
Refund Eligibility
Different products have different refund rules. To avoid confusion, each offer lists its refund window on the sales page and/or the checkout page. Those timelines always apply.
Here’s how refunds work for the main product types:
One-Time Purchases
Refund requests must fall within the timeframe stated on the sales and checkout pages. If no timeframe is mentioned, the checkout page serves as the final reference.
Subscriptions
You may cancel anytime.
If you request a refund, we can refund the most recent charge as long as the request is made within 30 days of that payment.
Done-For-You Services & Custom Work
Custom services begin as soon as your order is placed.
We allocate time, team members, and resources immediately, and we rely on the information you submit through the onboarding form in order to proceed.
Because this work is tailored to you, refunds are not available once the service has begun.
If we have not received your details, we will reach out to assist—please submit the required information so we can move your project forward.
Franchise, Partnerships & Reseller Licenses
These licenses include immediate access to digital assets and the ability to earn commissions without developing or managing the product.
Since the full value is unlocked instantly, refunds are not offered for these licenses.
If you haven’t activated your affiliate links yet, follow the instructions provided right after checkout. If you need assistance, we’re happy to help.
When Refunds Are Not Possible
To keep our products affordable and our services running smoothly, certain situations are not eligible for refunds:
The product or service is functioning as described.
You changed your mind or purchased by mistake.
You did not use the product or service.
You are requesting a refund for personal or financial reasons unrelated to product performance.
You did not submit the details required for custom or DFY services.
You did not activate your Franchise or Reseller License.
These guidelines ensure fairness for all customers and help us maintain reliable pricing and support.
How to Request a Refund
If you need help or want to request a refund, please submit a support ticket through our official help desk here.
This ensures your request is tracked and handled promptly.
Email is not recommended, as messages can be delayed or filtered by spam systems.
When sending your ticket, include:
Your name
Your purchase email
Your order ID
A brief explanation of the issue
If your request falls within our policy and we cannot resolve the problem, we’ll process your refund. Refunds typically appear within 3–4 business days, depending on your payment provider.
Our Goal
We want your experience with us to feel smooth, supported, and straightforward. If you ever have questions, run into a technical issue, or simply need guidance on getting the most out of your purchase, reach out anytime. We’re here to help in every reasonable way we can.
The JetSetApps team