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Affiliate Core AI Support

👋 Hey there! Welcome to our Support Hub.

We’re here to make your life easier. On this page, you’ll find helpful links to get you back on track fast. Before you get in touch, please take a look around. Your solution might be just a click away. And if not, we’re here to help you out. Don’t hesitate to reach out. ❤️

Support-desk hours: Monday-Friday, 9am-5pm EST

Maximum response time: 2 business days (we usually reply sooner)

Your quick links:

🖥️ Product demo video

❓ Frequently asked questions and knowledge base

🛍️ Find your purchases (including upgrades and bonuses)

💬 Want to send us feedback?

🙂 While submitting a support request:

If you already tried the links above and still need to open a support ticket, please do the following:

You can open a support ticket  here.

  • Stay calm and patient. We WILL help you!
  • Use a descriptive title.
  • Mention your user account email.
  • Mention your site’s URL.
  • Provide a direct link to a specific page or function that has an issue, so we can click on it and be taken to it instantly. Saves you and us time. 🙂
  • Mention the exact error you are getting (screenshots help).
  • Mention exactly what you were trying to do when the issue happened.
  • Mention if you already tried something in order to overcome the issue, and what were the results.
  • Please avoid opening multiple tickets for the same issue to prevent delays in resolution. Feel free to respond to the same ticket.

👍 After submitting a support request:

Check Your Inbox: We’ll send you a confirmation email with the subject line “Ticket Received” from the address support [at] helpcenterhq.com. If you don’t see it, check your spam folder.

Whitelisting: To ensure our emails reach you, whitelist the email address support [at] helpcenterhq.com. (replace [at] with @) and add this email address to your contact list.

Bookmark Your Ticket: If you haven’t heard from us within 48 hours, visit your ticket’s link directly for updates. We strive to respond promptly to all inquiries.

Thank you! 😇

– Your Affiliate Core AI support team